Jackie Hodges, MBA, RHIA
Healthcare Quality and Safety, Hospital Operations, Revenue Cycle

Consultant, speaker and author with over 30 years experience in accreditation preparation, hospital operations and management, revenue cycle development; guided the first American hospital through the internationally recognized ISO 9000 certification

Jackie Hodges, MBA RHIA has three decades in healthcare includes experience as a hospital Chief Operating Officer (COO) and an executive for a large revenue cycle consulting company. In the Medical Tourism business, diplomacy and documentation figure largely in measuring the quality of foreign hospitals for US patients and health plans. Jackie’s experience with revenue cycle management, as well as Joint Commission and ISO 9000 accreditation is essential in helping international hospitals gain US market share. This experience includes billing, collections, denials management, remittance, fraud and abuse compliance, licensing, third party payer integration and reimbursement.

As Chief Operating Officer, she routinely prepared the governing board, the medical staff and the hospital departments for the Joint Commission accreditation survey. As a consultant, she guided the first American hospital through the internationally recognized ISO 9000 certification. Therefore, when a foreign ISO-accredited hospital requires the more US-recognized Joint Commission International accreditation, Jackie translates the similarities and differences better than anyone. Likewise, if a hospital lacks accreditation by either standard, she brings them up to speed with mock surveys, action-item lists, timelines, sample policy and prioritization.  Her warm and personable style enables her to bond quickly with all levels of staff and management alike.

Jackie is a charter member of the Council on the Global Integration of Healthcare and serves on its Advisory Board. 

Special Interests
Hospital Operations
Performing Arts Medicine Program Development
Hospital Accreditation
Hospital Revenue Management
Hospital Medical Records Management and Documentation