Claudia Birkenshaw, MSA
Hospital Revenue Cycle Operations, Training for Hospital Billing and Collections Staff

Consultant, speaker and author of two books on hospital billing and over 25 years of managerial hospital revenue cycle experience and hospital finance.

 

Claudia Birkenshaw, MSA has over eighteen years of managerial hospital revenue cycle experience and has worked over twenty-five years in healthcare finance. She is the author of two books: The UB-92 Handbook for Hospital Billing, and The UB-04 Handbook for Hospital Billing, both published by the American Hospital Association. She holds a Master's of Science of Administration degree from Central Michigan State University.

Claudia is a key speaker for Healthcare Financial Management Association's Revenue Cycle Boot Camp, which has been offered nationally since 1986. A past speaker for State Hospital Associations, HFMA groups, and various other organizations, Claudia is also an active participant with the National Uniform Billing Committee (NUBC) and her own company: Modern Management Muse, The Art of Healthcare Finance. On an international scale, Claudia teaches hospitals to conform to billing and US regulatory and compliance standards that are necessary for foreign hospitals to correctly bill for services to US regulated health plans and insurance companies. Simply generating an invoice for payment to a US health plan or self-insured employer is no guarantee of compensation. Together with a properly negotiated reimbursement agreement, precise conformity with coding and health plan claim formatting standards is necessary to receive accurate and prompt reimbursement. Claudia is uniquely qualified to guide foreign providers through these many challenges.


Claudia is a charter member of the Council on the Global Integration of Healthcare and serves on the Advisory Board. In her spare time, Claudia enjoys gardening, hiking, playing with her grandchildren and community involvement with her church. She resides near Detroit, Michigan with her husband.

Special Interests
U.S. Hospital Billing Operations
Hospital Revenue Management Process Improvement
Hospital Medical Records Management and Documentation